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Refund and Returns Policy
Refunds are processed by our online store after consultation with a manager.
The customer may return goods of unsatisfactory or satisfactory quality if they do not fall under the list issued by the Resolution of the Cabinet of Ministers of Ukraine dated 19.03.1994 No. 172.
The specified list of goods of satisfactory quality that are not subject to exchange (return) includes food products, medicines, and hygiene items.
Additionally, the list includes the following non-food items:
- photographic films, photographic plates, photographic paper;
- corsetry products;
- perfume and cosmetic products;
- feather and down products;
- soft toys for children;
- inflatable rubber toys for children;
- toothbrushes;
- mouthpieces;
- shaving devices;
- shaving brushes;
- combs, hairbrushes, and massage brushes;
- mutes (for wind musical instruments);
- violin chin rests;
- gloves;
- fabrics;
- tulle and lace fabrics;
- carpet products sold by the meter;
- underwear;
- bed linen;
- hosiery;
- aerosol-packaged products;
- printed publications;
- linear and sheet metal products, pipe products, sawn timber, trim (baseboards, moldings), panel products;
- materials (fiberboard, particleboard, plywood) and glass, cut or shaped to the size specified by the buyer (customer);
- audio and video cassettes, laser-readable discs with recordings;
- products made from natural and artificial hair (wigs);
- baby products (diapers, pacifiers, feeding bottles, etc.);
- manicure and pedicure tools (scissors, files, etc.);
- jewelry made from precious metals, gemstones, organic gemstones, and semi-precious stones.
Goods of satisfactory quality can be returned within 14 days from the date of purchase if the following return conditions are met:
The product has not been used.
Its commercial appearance, consumer properties, seals, and labels are preserved.
The sales receipt with the purchase date is preserved.
Goods of satisfactory quality purchased at special prices during promotions and/or sales are not eligible for return or exchange.
Goods of unsatisfactory quality can be returned within 14 days from the date of purchase if the following return conditions are met:
The product has not been used.
Its commercial appearance, consumer properties, seals, and labels are preserved.
The sales receipt with the purchase date is preserved.
Refunds to the customer’s bank card are processed on the manager’s working day and on the day of the customer’s request.